Personal Data Protection Policy

The Contextual Psychology Institute Inc. (IPC) respects your privacy and is takes great care to protect your personal data.

We have adopted a Personal Data Protection Policy concerning your informed consent to the gathering, transmiswsion or use of personal information in compliance with Bill 25 and the Act respecting health services and social services, as well as other legal documents governing respect for privacy and confidentiality, notably the Charter of Human Rights and Freedoms , the Civil Code of Québec and the Professional Code.

When you contact IPC in the context of our consulting services, trainings, employment, or any other services related to IPC, your personal information is collected and processed in full compliance with the legal framework in force and in a transparent manner. The purpose of collecting and processing personal information is  at all times to enable us to offer the best possible services and to manage the services we use as efficiently as possible. We keep the personal data collected for as long as is necessary for this purpose, in accordance with our rules for the protection of personal data collected.

What type of personal information may we collect? 

  • Identifying data such as your first and last names, home address, telephone number and e-mail address, as well as those of your relatives when the situation requires it;
  • Clinical data related to your reasons for consulting our team, such as your personal and family history, life habits, educational background, health status, previous assessments and clinical reports, and any information you have shared with us that is relevant to your assessment and therapy process. This information is kept in your clinical file and nowhere The confidentiality and protection of your clinical record is governed by the Code of Ethics of Psychologists and Psychotherapists. Clinical records must be kept for a minimum of 5 years following the end of psychological or psychotherapeutic services.
  • Data relating to you as a intern candidate, employee or professional working for the IPC team, including your first and last names, home address, e-mail address and telephone number, as well as any information you provide us, such as your photo, covering letter, skills, level of education, diplomas, training and professional experience, languages spoken and, if applicable, your employment contract, date of recruitment and financial data relating to your employment or professional practice within our team. This data is kept for no longer than six months for people who do not join the IPC team.
  • Professional data such as your first and last names, your job title, the name of your company and your contact and payment details, if you are a supplier or service provider of the IPC. This data is only kept if the IPC enters into a professional relationship with the service provider or company. Personal data sent through advertising e-mails or other unsolicited communications is not covered by our data protection policy.

 Who can access your clinical or team member file?

The IPC team respects the confidentiality and privacy of individuals who consult us and the people who work on our team.

As part of the services and care we provide, we may share information with professionals working on our team, subject to your prior and explicit consent. Only you, your legal representative and authorized professionals may have access to your clinical file. In compliance with the law, we are unable to transmit information contained in your file to a third party outside IPC without your written consent or that of your legal representative, except in exceptional situations provided for by law, such as a court order. In certain well-defined cases that protect the identity of the persons concerned, the law also allows health professionals to access files for research or teaching purposes.

In the course of providing our services, some of our subcontractors may have access to your personal data. We select subcontractors and collaborators with care, ensuring that they provide sufficient guarantees, particularly in terms of expertise, reliability and resources, to meet the requirements of applicable legislation. We use the services of the following companies, here are the company names and privacy policies of our main external service providers:

  • GoRendezVous – appointment scheduling, electronic clinical records and online payments
  • Learnworlds – On-demand e-learning platform whose data protection procedures are compliant with European GRDP standards and data stored on Google servers located in North America.
  • Employer D– Desjardins banking and payment services whose data protection procedures are compliant with Quebec law 25.
  • Intuit (QuickBooks & MailChimp) – Platform for managing accounting (QuickBooks) and sending information and promotional emails about our training services (MailChimp) whose data protection procedures are compliant with European GRDP standards and data stored on Google servers located in North America.
  • SurveyMonkey – Platform for managing the sending of informational emails and promotion of our training services whose data protection procedures are compliant with European GRDP standards and data stored on Google servers located in North America.

What’s your role when it comes to privacy?

Unless you have special authorization, you are not authorized to capture or record images or videos related to your contact with an IPC professional, whether your meetings are on-site or via remote intervention by video or telephone.

You also have a responsibility to respect the confidentiality of others who receive services at IPC. Therefore, you may not disclose personal information about anyone other than yourself who consults with IPC, unless you are a legal representative of that person.

Who should you contact if you have any questions?

Revised May 27, 2024.